Customer service

  1. How has technology changed the company/customer relationship? Discuss from the viewpoint of the company and the customer. Include an example from the case.

  2. In what ways did JetBlue show current customers it was listening and responding to issues?

  3. The use of social media carries risks for both the consumer and the company. What should consumers and companies consider when interacting?

SAMPLE ASSIGNMENT

Sample-2

Powered by WordPress