Business communication ( Persuasive Claim Assignment )

  1. Identify a time when you received an inferior product or service.

  2. Write a one-page letter to the company or service provider that

    1. Create a To: From: and Subject: section (see Figure 8.3 Persuasive Claim (Complaint) E-Mail in your digital book)

    2. Outlines your complaint

    3. Provides relevant data to support your claim

    4. Explains the claim’s validity and suggest the recipient of the information is responsible for correcting the issues

    5. Expresses disappointment and appeals to the receiver’s reputation and customer service

    6. Tells what action(s) the company should take

    7. Provides contact information

SAMPLE ASSIGNMENT
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