Business communication ( Persuasive Claim Assignment )
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Identify a time when you received an inferior product or service.
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Write a one-page letter to the company or service provider that
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Create a To: From: and Subject: section (see Figure 8.3 Persuasive Claim (Complaint) E-Mail in your digital book)
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Outlines your complaint
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Provides relevant data to support your claim
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Explains the claim’s validity and suggest the recipient of the information is responsible for correcting the issues
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Expresses disappointment and appeals to the receiver’s reputation and customer service
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Tells what action(s) the company should take
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Provides contact information
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SAMPLE ASSIGNMENT