ENGM90014 The World of Engineering Management

1. How does an intensive and company-wide approach to quality management lead to improved business results?

2. Given that Toyota has led much of the world in its success in implementing these approaches to ‘build quality in’ to its processes and products, why do you think that almost all other companies have not implemented such an approach?

3. Toyota measures very many things to do with its business, in production, employee engagement, customer satisfaction, usually in great detail. Is it possible to do too much such measurement, and how would you judge how and what to measure?

4. How can a company such as Toyota assure itself that the large investment it makes in training, paying overtime to employees while they engage in problem solving activities etc, gets them a worthwhile return on investment?

5. How much can Toyota influence its suppliers to engage in continuous improvement and how would you negotiate this? How does Toyota benefit from such initiatives?

6. What is the role of employees in achieving these quality based improvements?

DETAILED ASSIGNMENT

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