Read Car Max, the Used Car Superstore

Respond to the following questions:

1. What is the key to improving performance? Learning seems to be the unequivocal answer for CarMax. Is this also a viable answer for other businesses?
2. How is continuous improvement linked to organizational change?
3. What external forces for change are likely to influence CarMax’s commitment to continuous improvement?
4. What internal forces for change are likely to influence CarMax’s commitment to continuous improvement?
5. Explain CarMax’s use of (a) talent management for continuous learning and (b) learning loops from the perspectives of incremental change, strategic change, and transformational change.
6. What are the primary organizational development interventions embedded in CarMax’s fostering of learning for continuous improvement?

Post your responses to these items in the discussion forum at the bottom of this page.

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Sample-2