Operation management

ou are a senior IT engineer in charge of data center operations. An IT storage vendor was granted access to install a new NetApp network storage device. Within the first five minutes of the vendor’s visit, several of your company’s engineers frantically flag you down because they lost access to several network resources. In your investigation, you discovered the installation engineer inadvertently unplugged both power cables to the DHCP server. You are tasked with sending a postmortem communication to IT management, your site manager and your stakeholders. Write a brief postmortem, including lessons learned.

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