• Due

• Points2

• Questions30

• Time LimitNone

Instructions

This is a 30-question knowledge checkpoint  from Chapters 11, 12, & 13. 

Attempt History

Score for this quiz:

Submitted

This attempt took

Question 1

0.07 / 0.07 pts

The freight cost per mile has been generally increasing through the last decade.

Correct!

True

False

Question 2

0 / 0.07 pts

Logistics provides place and form utility.

You Answered

True

Correct Answer

False

Question 3

0.07 / 0.07 pts

Which of the following is NOT part of the logistics function?

Transportation of goods

Storage of goods

Correct!

Customer selection

Managing customer returns

Question 4

0.07 / 0.07 pts

In which of the following areas does logistics NOT contribute a direct competitive advantage?

Cost

Product access

Correct!

Product design

Sustainability

Question 5

0.07 / 0.07 pts

Trading speed of delivery with saving fuel is known as a

Correct!

cost-to-cost trade-off.

modal trade-off.

cost-to-service trade-off.

none of the above.

Question 6

0.07 / 0.07 pts

A firm provides a directive to all their truck drivers to not exceed a speed of 60 miles per hour (mph), even if a higher speed is permitted by law. Although this would probably mean that delivery commitments are missed, it also results in an optimal use of fuel. This is an example of a

Correct!

cost-to-cost trade-off.

modal trade-off.

cost-to-service trade-off.

none of the above.

Question 7

0.07 / 0.07 pts

As the minimum required order quantity increases without any change in the procurement price, landed costs will

Correct!

increase.

decrease.

remain constant.

none of the above.

Question 8

0.07 / 0.07 pts

At present, a firm has 75,000 units of safety stock located in 25 facilities. They are considering reducing the number of warehouses and consolidating to 16 facilities. What will be the new safety stock inventory as a result?

45,000 units

Correct!

60,000 units

75,000 units

100,000 units

Question 9

0 / 0.07 pts

At present, a firm has 75,000 units of safety stock located in 25 facilities. They are considering reducing the number of warehouses and consolidating to 16 facilities. What will be the new amount of safety stock inventory if each unit in inventory is valued at $2?

$45,000

You Answered

$60,000

$75,000

Correct Answer

$120,000 units

Question 10

0 / 0.07 pts

A Frito-Lay’s distributor receives a large shipment of product from a centralized production facility and the product is then sorted and loaded on a number of delivery vans for delivery to several stores, thus reducing transportation costs through economical shipping. Such a technique is known as

You Answered

consolidation warehousing.

Correct Answer

cross docking.

break bulk facilities.

hub and spoke system.

Question 11

0.07 / 0.07 pts

Developing the project charter is a key activity during which phase of a project?

Correct!

Initiation

Planning

Executing

Monitoring and controlling

Question 12

0.07 / 0.07 pts

The standard deviation of the critical path is equal to the sum of the standard deviations of all of the tasks on the critical path.

True

Correct!

False

Question 13

0.07 / 0.07 pts

As per Hersey and Blanchard’s Situation Leadership Model, the manager’s role of participating is categorized as

Low Task Behavior and Low Relationship Behavior.

Correct!

Low Task Behavior and High Relationship Behavior.

High Task Behavior and High Relationship Behavior.

High Task Behavior and Low Relationship Behavior.

Question 14

0.07 / 0.07 pts

As per Hersey and Blanchard’s Situation Leadership Model, the manager’s role of telling is categorized as

Low Task Behavior and Low Relationship Behavior.

Low Task Behavior and High Relationship Behavior.

High Task Behavior and High Relationship Behavior.

Correct!

High Task Behavior and Low Relationship Behavior.

Question 15

0.07 / 0.07 pts

As per Hersey and Blanchard’s Situation Leadership Model, which role of a manager can be described as Low Task Behavior and Low Relationship Behavior?

Correct!

Delegating

Participating

Selling

Telling

Question 16

0.07 / 0.07 pts

As per Belbin, a person whose strengths are to be disciplined, reliable, conservative and efficient is ideal for the project team role of

shaper.

Correct!

implementer.

coordinator.

resource investigator.

Question 17

0.07 / 0.07 pts

As per Belbin, a person whose strengths are maturity, confidence, someone who clarifies goals, promotes decision making and delegates well is ideal for the project team role of

shaper.

implementer.

Correct!

coordinator.

resource investigator.

Question 18

0.07 / 0.07 pts

As per Belbin, a person who has the strengths of being an extrovert, enthusiastic, communicative and someone who explores opportunities and develops contacts is ideal for the project team role of

shaper.

implementer.

coordinator.

Correct!

resource investigator.

Question 19

0.07 / 0.07 pts

The project team stage of development when the team members get to know each other, however, agreements have not yet been made to facilitate smooth interaction between team members, is

forming.

Correct!

storming.

norming.

performing.

Question 20

0.07 / 0.07 pts

The project team stage of development when the team becomes a cohesive unit and interdependence, trust, and cooperation develops between team members is

forming.

storming.

Correct!

norming.

performing.

Question 21

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The efficiency with which a product achieves its intended purpose is known as the “performance” dimension of quality.

Correct!

True

False

Question 22

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According to Joseph Juran, it is the systems that management puts into place that are primarily responsible for poor quality, not employees.

True

Correct!

False

Question 23

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The quality expert who described quality management as a trilogy that consists of quality planning, quality control, and quality improvement is

1. Edwards Deming.

Correct!

Joseph Juran.

Philip Crosby.

Kaoru Ishikawa.

Question 24

0.06 / 0.06 pts

The plan, do, check, act (PDCA) process for quality improvement was espoused by

Correct!

1. Edwards Deming.

Joseph Juran.

Philip Crosby.

Kaoru Ishikawa

Question 25

0.06 / 0.06 pts

In which phase of the PDCA cycle do managers perform trial experiments to test their improvements?

Plan

Correct!

Do

Check

Act

Question 26

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In which phase of the PDCA cycle do managers make the proposed quality improvements permanent?

Plan

Do

Check

Correct!

Act

Question 27

0.06 / 0.06 pts

The quality expert who proposed through his approach of 14 steps that quality, as a managed process, can be a source of improved financial performance for any firm is

1. Edwards Deming.

Joseph Juran.

Correct!

Philip Crosby.

Kaoru Ishikawa.

Question 28

0.06 / 0.06 pts

The ability of the service provider to perform his or her job dependably and accurately is known as the “assurance” dimension of service quality.

True

Correct!

False

Question 29

0.06 / 0.06 pts

Authors who write books with few errors can be said to excel in which dimension of service quality?

Tangibles

Responsiveness

Correct!

Reliability

Empathy

Question 30

0.06 / 0.06 pts

A control chart is a visual representation of the various states in a process.

True

Correct!

False