Week 06 Reflective Journal – Planning a High Reliability Journey

High Reliability Mindset & Five Principles of High Reliability Organizations

In this video presentation, Frank Federico, BS, RPh, Executive Director, Institute for Healthcare Improvement brings it all together, in other words, the journey to high reliability. Mr. Federico introduces his presentation with the following question: Why do we want to take the journey to high reliability?

Federico, F. (n.d.). Bringing it all together: The journey to high reliability. Barnes Jewish Hospital, Washington University in St. Louis.  (37 min)
NOTE: The link will show a warning in your browser. The CISO of Norwich University has checked and the link is safe to use. Click ‘advanced’ then click button to proceed to video.


Based on Mr. Federico’s presentation, How close or far away is your healthcare organization from the state of high reliability?
In your Reflective Journal answer the following questions:

    1. How do the characteristics of your own organization compare with the journey to high reliability as described by Mr. Federico.
    2. Describe your organization’s commitment to patient safety and high reliability.
    3. Where does your healthcare organization currently stand on the journey to high reliability?
    4. What is the healthcare organization’s plan or next steps on the high reliability journey?


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