Customer Service project 3
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Select 2 restaurants from the list in this article: “Restaurants Chains With the Happiest Customers” https://247wallst.com/special-report/2020/03/23/restaurant-chains-with-the-happiest-customers-2/4/
What are the rankings (score) of the restaurants you chose? Briefly describe how they plan to improve their rankings.
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Explain in your own words whether you believe your two chosen restaurants’ plans to increase their score will work or not.
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Which of your two selected restaurants do you feel currently does a better job of meeting the needs of their customers? Explain.
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For larger restaurant organizations with thousands of employees, explain why it is important for a customer service strategy to be shared, understood and implemented quickly among regional managers, restaurant managers and all employees.
DETAILED ASSIGNMENT
